Providers
As part of our ongoing commitment with our clients, we work with providers to help their customers achieve important life goals through their NDIS plans. Your clients are our clients. With their goals in mind, we are focused on providing the support they need to live the lives they choose. We ensure NDIS invoices are paid on time, keep you informed about the latest NDIS updates, and support your customers to get the most out of their funds. Please read the information below to help us make this process as smooth and efficient as possible.
What to include in your invoice
Tax invoices or receipts received should contain clear details to enable accurate and fast processing. Tax invoices must include enough information to clearly determine the following details:
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Your business name, ABN, email/address and bank details
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Invoice number and date
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Customer’s full name and NDIS number (if known)
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Date or range of dates that the service was delivered
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For each support category: Support provided, NDIS line item number (if known), hours provided and the hourly rate
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An invoice total
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(note: If a provider has a current service agreement with the customer, services provided are usually GST Free under section 38-38 of the GST Act. For services subject to GST, please include this on your invoice. Your hourly rate incl GST cannot be above the maximum hourly rate)
How to submit your invoices
Please send your invoices to Simply You Plan Management by email:
Payment of invoices
Approved invoices will be paid within 2-3 business days.
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There may be delays if the invoice does not have the required information, or there are technical difficulties with the NDIS portal. We shall inform you as soon as possible of any difficulties.
